CUSTOMER SUPPORT
Refund Policy
We stand behind every Trendaxy product. If you're not satisfied, we make returns and refunds simple.
Refund Eligibility
At Trendaxy, we want you to feel confident in every purchase. If something isn’t right, we offer a straightforward refund process.
- Your request is made within the allowed refund window
- The item is unused and in original condition
- You provide proof of purchase
Return Shipping Costs
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Trendaxy covers return shipping if the product arrived damaged, defective, or incorrect.
Contact our support team before returning anything so we can guide you with the correct next steps.
How to Request a Refund
Contact Support
Email us with your order number and reason for return.
Approval Review
We’ll review your request and confirm whether your item qualifies.
Return the Item
Ship the product back in its original condition.
Refund Issued
Once inspected, approved refunds are processed to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately and include clear photos of the product and packaging.
In some cases, we may resolve the issue without requiring the item to be returned.
Exchanges
We offer exchanges for eligible items in original condition.
Frequently Asked Questions
How long do I have to request a refund?
You can request a refund within 30 days of delivery.
Do I have to pay return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
How long do refunds take?
Approved refunds are processed after the return has been inspected.
Can I exchange my item?
Yes, eligible items may be exchanged if they are in original condition.
What if my item arrives damaged?
Contact us immediately with photos and your order number so we can help.
What condition must the item be in?
The item should be unused and in original condition with packaging included.
Need Help?
If you have any questions about returns, exchanges, or damaged items, our team is here to help.
